Regardless of the size of your organization; whether you operate from one location or across numerous sites throughout the globe SBC Communications have a bespoke maintenance support package tailored to your individual requirements. By cultivating excellent working relationships with our technology partners, we provide support which encompasses all of your businesses’ telecommunications’ needs.
As we have specialist technicians positioned throughout the UK, we are uniquely equipped to provide an installation and maintenance service which is operated 24/7. We are also pleased to inform you that our maintenance packages cover all of the premium telephone systems vendors. Our team of expert technicians have more than 20 years’ experience in the maintenance arena; allowing you the security of knowing that your systems are maintained by a team of skilled professionals who have the knowledge and the ability to provide you with an unprecedented level of service and support
All of our technicians are regulated and BSI registered to ISO 9002, who ensure that our excellent levels of customer service and support are maintained.
SBC Communications offer 3 sophisticated maintenance solutions for business telephone systems such as Alcatel, Avaya, Mitel & Panasonic. The maintenance solution can be customised to meet your organisation’s individual needs.
Onsite maintenance: Our statistics conclude that only 21% of system errors require a technician to be physically present. However, should a fault arise which cannot be rectified remotely we can supply a 24/7 technician to attend to your support requests.
Remote access monitoring: The majority of system errors and maintenance support requests can be dealt with remotely. If your query can be dealt with remotely which is often the case you will benefit from the time saved from travelling thus ensuring the shortest disruption possible to your service.
Prevention: We operate a state of the art technology to monitor the function of your telephone system which alerts us should a problem arise. As our service is operated 24/7 the error can be eradicated immediately, often before a problem even arises.
Key functions of SBC Communications maintenance programme:
- 24/7 Supervision of both major and minor alarms
- 24/7 remote technical support
- Onsite technician assignment
- Equipment replacement coverage
Should you have any queries or are wish to find out more about SBC CommunicationsMaintenance programmes please contact us on: 0207 199 4610 and one of our customer service representatives will be happy to assist you.